Quick summary
Please do not send more than is needed. If you are not sure what to upload, use the upload guidance or explain this in the form.
Paper Armour keeps what is needed, for as long as it is needed, then deletes or minimises it.
Privacy Policy
That may include disability, health, education, care, benefits, family, school, council, NHS, DWP and legal-adjacent information.
Paper Armour only asks for information needed to understand your request, review whether support is realistic, provide agreed paperwork support, manage payment/admin, and keep necessary records.
Last updated: 25 May 2026
Please do not send more than is needed. If you are not sure what to upload, use the upload guidance or explain this in the form.
Paper Armour keeps what is needed, for as long as it is needed, then deletes or minimises it.
Controller
Paper Armour is operated by Millie Ella Carter, a sole trader trading as Paper Armour.
Paper Armour is part of Moor & More Studio. Payments or bank statements may show Moor & More Studio.
Contact:
hello@paperarmour.co.uk
Correspondence address:
Clegyrnant, Llanbrynmair, SY19 7EA
Information
Ask Paper Armour questions are for general, non-identifying questions. They may be used in anonymised or generalised form only where that consent is given.
If you opt into the Still Fighting newsletter from the Ask Paper Armour form, Paper Armour stores your email address, opt-in choice, consent wording, timestamp and newsletter status so you can be added to the Beehiiv newsletter list. You can unsubscribe or ask to be removed.
Sensitive data
Some of the information Paper Armour receives may be special category data under UK data protection law. This may include health, disability, medical, care or support-needs information.
Paper Armour uses this information only where it is needed for the paperwork support request.
The usual lawful basis for using personal information to review or provide a paid service is contract or steps before entering a contract. For sensitive health, disability, medical, care or support-needs information, Paper Armour asks for explicit consent during intake.
You can withdraw consent, but Paper Armour may not be able to continue with your request if the information is needed to provide the service. Some information may still need to be kept for legal, tax, complaint, safeguarding, dispute or record-keeping reasons.
Many Paper Armour requests involve paperwork about a child, young person, disabled adult or family member.
If you upload information about someone else, you must have permission, parental responsibility, caring responsibility, authority, or another proper reason to share it. Where appropriate, you should tell the person that their information is being shared with Paper Armour for paperwork support.
Paper Armour may pause or refuse work if there are concerns about consent, authority, safeguarding or data handling.
Lawful basis
Optional updates or marketing would use contact details only with consent. The code inspected does not show a marketing email flow.
AI-assisted tools
Paper Armour does not hand your work over to AI. The work is done by Paper Armour.
AI-assisted tools may be used as a checking layer: to help check Paper Armour's own draft wording, test whether something could be explained more clearly, support research into relevant legislation, guidance or policy, improve clarity, and reduce the risk of missing or muddling something important.
Paper Armour does not upload client documents, forms, reports or evidence files to AI tools.
Where AI-assisted tools are used, Paper Armour uses its own notes, anonymised summaries, initials or draft wording wherever possible.
These tools support human review. They do not replace Paper Armour's judgement, do not make final decisions about client requests, and do not provide legal advice.
Paper Armour uses account settings intended to prevent submitted content being used for model training, but Paper Armour's main protection is not uploading client documents or full paperwork bundles to AI tools.
Storage
Stripe handles payments. Paper Armour does not store full card details on the website. Payment records may include transaction ID, amount, status, invoice or checkout reference and billing information. Bank or payment records may show Moor & More Studio.
Paper Armour does not aim to keep your whole paperwork bundle forever.
Uploaded documents are kept only for as long as they are needed to review the request, complete the agreed work, deal with immediate follow-up, or handle a genuine legal, complaint, safeguarding, chargeback or dispute issue.
Once work is complete, Paper Armour deletes uploaded sensitive documents as soon as practical, normally within 7 days.
Clients are responsible for keeping their own copies of forms, letters, evidence and final documents. If Paper Armour needs to look at something again later, you may need to send a fresh copy.
Retention
Browser
Unsubmitted intake progress is saved locally in the browser so you can leave and come back. Someone using the same device and browser might see unfinished progress.
The intake form includes a Clear saved draft button. This clears the information saved in that browser. It will not delete anything already submitted.
The public site does not load general analytics scripts. The newsletter signup panel on the /newsletter page loads Beehiiv's official subscribe form, which may use cookies or attribution data to operate and measure that form. The public site also uses local browser storage for draft intake progress and short source labels such as which public page led to the Initial Support Review. Admin/payment services may use their own necessary cookies or storage for login and checkout.
Rights
You may have rights to access, correct, delete, restrict, object to, or move personal information where those rights apply. You can also withdraw consent where consent is used.
These rights depend on the circumstances. Paper Armour may need to confirm identity before responding, and some information may need to be kept for legal, tax, complaint, safeguarding, dispute or record-keeping reasons.
You can contact Paper Armour first if you have a privacy concern: hello@paperarmour.co.uk. You also have the right to complain to the Information Commissioner's Office.